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After Sales Service Request

Please fill in following form with all the necessary information so we can schedule a service team to you as soon as we could.

You need to fill in your All Pumps invoice number!

  • Service Request Form
  • Warranty Terms & Conditions

WARRANTY TERMS & CONDITIONS

1. The warranty period commences on the date of original purchase of the equipment. Evidence of this date of original purchase must be provided when claiming warranty. It is recommended you retain all receipts in a safe place.

2. All Pumps sales & service products are warranted to the original user only to be free of defects in material and workmanship for a period of 12 months from date of purchase. All Pump’s liability under this warranty shall be limited to repairing or replacing at All Pump’s option, without charge, FOB All Pump’s distribution centre or authorized service agent. All Pumps will not be liable for any costs of removal, installation, transport or any other charges that may arise in connection with the warranty claim. Guarantee on engines fitted to All Pumps products is the responsibility of the engine manufacturer or their representative and is subject to the particular manufacturer’s stated guarantee terms.

3. This guarantee is subject to due compliance by the original purchaser with all directions and conditions set out in the Installation and Operating Instructions. Failure to comply with these Instructions, damage or breakdown caused by fair wear and tear, negligence, misuse, incorrect installation, inappropriate chemicals or additives in the water, inadequate protection against freezing, rain or other adverse weather conditions, corrosive or abrasive water, lightning or high voltage spikes or through unauthorized persons attempting repairs are not covered under the warranty. The product must only be connected to the voltage shown on the nameplate.

4. All Pumps shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever arising directly or indirectly from the product or any defect, and the purchaser shall indemnify All Pumps against any claim by any other person whatsoever in respect of any such loss, damage or injury.

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